Refund policy

RETURN & REFUND POLICY

At 1PLUSPHONEFIX DOWTOWN, operated by 1PLUSPHONEFIX DOWTOWN LLC, we are committed to providing our customers with a clear and transparent return and refund process.

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition in which it was received.

  • The item must be unused, unaltered, and in its original condition.

  • All original packaging, accessories, manuals, components, tags, and included materials must be returned.

  • You must provide a receipt, order confirmation, or other valid proof of purchase.

For electronics, devices must not have been physically damaged, modified, disassembled, or subjected to unauthorized repair.

All returned merchandise is subject to inspection before a refund is approved.

HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: 1plusphonefixdowtown@gmail.com
Phone: (512)296-3063

Please include your order number, name, reason for the return, and any relevant photographs or information that may help us process your request.

If your return is accepted, we will provide instructions regarding how and where to send your package and, when applicable, a return shipping label.

Items returned without first requesting and receiving return authorization may not be accepted.

Returns must be sent to the return address provided in the return authorization instructions. Please do not send merchandise to an address other than the one provided for your authorized return.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, or different from the item you ordered, please contact us promptly at 1plusphonefixdowtown@gmail.com so that we can evaluate the issue and determine the appropriate resolution.

When reporting a damaged or incorrect order, we may request photographs of the product, packaging, shipping label, serial number, IMEI, or other identifying information when applicable.

If we confirm that you received an incorrect, defective, or damaged item, we will work with you to provide an appropriate resolution in accordance with this policy.

ELECTRONICS, SERIAL NUMBERS & DEVICE IDENTIFICATION

Because we sell electronics and technology products, certain merchandise may contain a serial number, IMEI, model number, or other unique product identifier.

For fraud prevention, warranty verification, and return processing purposes, we may record these identifiers before shipment.

Any electronic device returned to us must correspond to the same product and identifying information associated with the original order.

Products with removed, altered, damaged, substituted, or mismatched serial numbers, IMEI numbers, identification labels, or security markings may not qualify for a return or refund, except where otherwise required by applicable law.

CUSTOMER DATA & DEVICE ACCOUNTS

Before returning an electronic device, customers are responsible for backing up and removing their personal information and, when applicable, signing out of personal accounts and disabling device-locking or activation-lock features.

Returned devices should not contain customer passwords or account restrictions that prevent us from inspecting or processing the merchandise.

We are not responsible for personal information left on returned devices.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

  • Gift cards.

  • Personalized, customized, or specially ordered products when identified as such before purchase.

  • Digital products, activation codes, downloadable software, or other products that cannot reasonably be returned after activation or redemption.

  • Products that have been materially altered, physically damaged, disassembled, or modified after delivery.

  • Products missing required components or whose serial number, IMEI, or other identifying information does not correspond with the merchandise originally sold.

Additional exceptions may apply when specifically disclosed on the applicable product page before purchase.

If you have questions regarding whether a specific product is eligible for return, please contact us before initiating the return.

SALE ITEMS

Unless a product is specifically identified as final sale before purchase, eligible sale or promotional items may be returned in accordance with the requirements of this Return & Refund Policy.

Items clearly identified as Final Sale before purchase are not eligible for return except where required by applicable law or when the merchandise received is defective, damaged, or incorrect.

RETURN SHIPPING

If a return results from an error by 1PLUSPHONEFIX DOWTOWN, such as receiving an incorrect item or a product confirmed to have arrived damaged or defective, we will provide appropriate return instructions and, when applicable, cover the authorized return shipping cost.

For eligible returns requested for reasons unrelated to an error by the company, applicable return shipping costs may be the customer's responsibility.

Any applicable return-shipping requirements or charges will be communicated before the authorized return is completed.

EXCHANGES

The fastest way to ensure you receive the product you want is to request a return for the original item.

Once the return is accepted, you may place a separate order for the replacement product.

If an exchange is being offered directly as part of the resolution of a defective, damaged, or incorrect item, we will provide the applicable instructions.

REFUNDS

Once we receive and inspect your authorized return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account after it has been issued by us.

Original shipping charges may not be refundable unless the return resulted from an error by 1PLUSPHONEFIX DOWTOWN, the merchandise arrived defective or damaged, or otherwise required by applicable law.

If more than 15 business days have passed after we notified you that your refund was approved and you have not received it, please contact us.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests for orders that have not yet entered fulfillment or been shipped.

Once an order has entered fulfillment, been transferred to a fulfillment provider, or been shipped, cancellation may no longer be possible. In that situation, an eligible item may be returned after delivery in accordance with this Return & Refund Policy.

CONTACT INFORMATION

For questions regarding returns, refunds, cancellations, or this policy, please contact:

1PLUSPHONEFIX DOWTOWN
Operated by: [LEGAL LLC NAME]
Business Address: 745 Montopolis Drive, Austin, TX 78741, USA
Email: 1plusphonefixdowtown@gmail.com
Phone: (512)296-3063

Last updated: August 11, 2026