Shipping policy

SHIPPING POLICY
GENERAL INFORMATION

Thank you for shopping at 1PLUSPHONEFIX DOWTOWN.
The following terms apply to shipments made within the United States.

For any questions about your order, please contact us at:
Email: 1plusphonefixdowtown@gmail.com
Phone: (512)296-3063
Business address: 745 Montopolis Drive, Austin, TX 78741, USA

SHIPPING DESTINATIONS

We currently ship only within the United States.
International shipping is not available at this time.

PROCESSING TIMES

  • Orders are generally processed within 1–2 business days (excluding weekends and holidays) after payment has been successfully received and confirmed.

  • Orders placed after 7:00 p.m. will begin processing on the next business day.

  • Processing time refers to the period required to verify the order, confirm payment, coordinate inventory, and prepare the order for shipment. Processing time is separate from the carrier's estimated shipping/transit time.

  • Orders paid by ACH or ACH bank deposit require additional payment verification. These orders will only be released for shipment after the ACH payment has been successfully captured and confirmed.

  • Because ACH payments may require additional time to clear and be confirmed, orders paid by ACH are typically dispatched within 4–7 business days after the order is placed. Shipment will not proceed until payment confirmation has been completed.

  • Temporary August 2026 Processing Notice: Due to internal order-processing, verification, inventory coordination, and fulfillment procedures, orders placed during August 2026 using payment methods other than ACH may require 1–7 business days to be processed and dispatched. This temporary timeframe applies exclusively to orders placed during August 2026.

  • Because we specialize in niche and premium technology products, electronics, and gadgets, certain orders may require additional inventory verification, order review, or fulfillment coordination before shipment.

SHIPPING METHODS & CARRIERS

We use the following carriers, selected automatically based on your address, order type, product, and selected shipping service:

  • USPS

  • UPS

  • FedEx

  • Other carriers when available

ESTIMATED DELIVERY TIMES

Once an order has completed the applicable payment verification and processing requirements and has been released for shipment, the estimated carrier shipping/transit times are:

  • Standard shipping: 5–12 business days

  • Express shipping: 5–8 business days

These estimated shipping/transit times begin after the order has been processed and dispatched. Processing time and shipping/transit time are separate.

Selecting Express shipping does not eliminate applicable order-processing or payment-verification requirements. Express shipping refers to the estimated shipping/transit timeframe after the order has been released for shipment.

For ACH or ACH bank deposit orders, the order will not be released for shipment until the payment has been successfully captured and confirmed.

Delivery times are estimates and may vary due to external factors such as weather, peak demand, carrier delays, destination, inventory availability, holidays, or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout and displayed before payment is completed.
Free-shipping promotions may apply during active campaigns.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delivery issues resulting from incorrect or incomplete addresses entered by the customer.
Any additional reshipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations and procedures.

If your shipment is delayed, lost, or tracking shows “delivered” but you have not received the package, please contact us promptly. We will provide available tracking information and reasonable assistance in reviewing the shipment status or resolving the issue with the carrier.

Carrier delays may occur due to weather, operational disruptions, peak shipping periods, or other circumstances outside our reasonable control.

DAMAGES DURING SHIPPING

If your order arrives damaged, notify us within 12 hours of delivery and include clear photos of the package and damage so we can evaluate the situation and determine the appropriate next steps.

P.O. BOX ADDRESSES

Shipments to P.O. Boxes depend on carrier availability and may have different delivery times.

FAILURE TO ACCEPT OR RETURNED PACKAGES

If a package is returned by the carrier due to failed delivery attempts, customer refusal, an incorrect or incomplete address, or repeated absence, reshipping may incur an additional cost payable by the customer.

CONTACT

For any questions about your order or this policy:
Email: 1plusphonefixdowtown@gmail.com
Phone: (512)296-3063

POLICY UPDATES

We reserve the right to modify this policy when necessary to reflect changes in our operations, payment processing, fulfillment procedures, or shipping services.
Changes take effect once published.

Last updated: August 11, 2026